Frequently Asked Questions

The experienced practitioners who consult with Juniper’s Weight Reset Program can offer eligible patients treatments effective for weight management.

Due to Australian Therapeutic Goods regulations, we are unable to discuss specific treatment options until you have a consultation with one of our Juniper practitioners. This is to ensure a qualified medical professional discusses all the options available to you before you make any decisions regarding medical treatments.

When beginning treatment with Juniper, your practitioner may ask you to complete a blood test. This may be required to help your practitioner monitor any pre-existing or developing health conditions to best manage your treatment moving forward. You can get your blood test at your local pathology clinic. It’s covered by Medicare, so there are no out-of-pocket costs.

Juniper’s treatments are effective long-term treatments for losing weight and keeping it off. Patients should continue treatment until they have formed sustainable behavioural changes to maintain results and prevent weight regain after they come off the program. We’re with you as long as you need us.

Once you have signed up to the Juniper Program you will receive an email with all the details to connect you with our team of health coaches and dietitians. This is a core part of the Juniper Program that allows you to chat directly to your dedicated health coach and dietitian, and get involved in the supportive Juniper community.  

All Juniper practitioners are qualified, specialist GPs and nurse practitioners. They include Fellows of the Royal Australian College of General Practitioners (FRACGP). They all have a passion for women's health and take a holistic, patient-centred and relationship-based approach with Juniper patients.

Our practitioners are always on hand to support you on your health journey and answer any questions you may have. To be put in touch with your practitioner please submit a request here.

Yes! Our medical support team of registered nurses and pharmacists has extensive experience helping patients like you. They can answer your questions, support you if you experience side effects, or put you back in touch with a practitioner at any time once you’ve started your treatment.

You can reach out to the medical support team by submitting a request here or emailing [email protected].

Along with weight loss, Weight Reset Program patients can experience increased mobility, better sleep, improved mood, self confidence, feelings of control, a better relationship with food, plus other physiological and psychological improvements.

There’s nothing we love more than seeing you reach your health goals. If you’d like to share your weight journey and experience on Juniper’s Weight Reset Program, we’d love to hear it. Email [email protected] letting us know you'd like to share your story, and a member of our friendly team will be in touch.

We know everyone's weight loss journey is different. If the Juniper Program doesn't work for you, you can cancel your treatment plan within the first 30 days of receiving your first order, and we'll refund your first order subject to our Terms and Conditions. To request your 30-day money-back guarantee, please submit a request here and our Customer Support Team will process your refund.

If you have private health insurance, your provider may be able to cover some or all of the costs of your treatment plan. Alternatively, you may be eligible for one of our alternative treatment options which may be more cost-effective. Contact your Juniper practitioner for more information.

You may be able to claim part of your medication through some private health insurers, including:

- AHM

- Bupa

- CBHS

- Defence

- Frank Health

- GU Health

- HBF

- HCF

- HIF

- Medibank Private

- NIB

- Nurses and Midwives Health

- Teachers Health Fund

Please contact your provider to find out if your treatment is covered.

We provide pharmacy invoices to claim with your private health insurance. Once you have purchased your treatment plan, please follow instructions here to access your pharmacy invoice.

Yes. We accept payments via ZipPay, giving you the freedom to make flexible payments on your own schedule.

Juniper’s qualified doctors and practitioners can offer medically backed treatments to eligible patients to assist with the treatment of weight management and obesity.

To see if you are eligible for Juniper’s Weight Reset Program, simply complete our health quiz here. After completing the quiz, you’ll be connected with an Australian doctor or practitioner and begin a telehealth consultation where your doctor or practitioner will determine if Juniper is the right program for you and your health needs.