Frequently Asked Questions

Doctor Matthew Vickers
Medically reviewed by Dr Matt Vickers
MBBS, FRACGP

The Weight Reset Program

A medical pathway to lasting weight loss.
What does Juniper’s Weight Reset Program treat?
Plus Icon

The experienced doctors who consult with Juniper’s Weight Reset Program can prescribe eligible patients Australian-approved treatments effective for weight management.

What is included in the Weight Reset Program?
Plus Icon

The Juniper Weight Reset Program is a holistic weight loss program with tailored treatment plans for sustainable weight loss. The program includes clinically proven medical treatments, unlimited follow-up consultations with your Juniper Doctor, regular check-ins from and unlimited access to our medical support team of registered nurses and pharmacists, health coaching, 1:1 health tracking, access to our supportive and like-minded Juniper community, and a welcome kit with everything you need to get started on your health journey. Your personalised treatment plan will evolve as you do, with ongoing care from our dedicated clinicians for as long as you need them.

What makes Juniper's Weight Reset Program different?
Plus Icon

Juniper is a telehealth clinic, so you can speak to a doctor from the comfort of your own home and at your convenience. You won’t even have to visit the pharmacy to fill your script, as our program includes free delivery straight to your door.

Unlike some weight loss programs, ours offers real, long-term results. The Weight Reset Program combines clinically-proven treatments with ongoing support from doctors, nurses, pharmacists, health coaches and dietitians to help you form sustainable lifestyle habits that stick. We take a holistic approach to weight loss that incorporates small but effective lifestyle changes to help you keep the weight off for good.

Am I required to follow a strict diet?
Plus Icon

Weight Reset Program patients are not required to follow a diet, as the treatments help you feel less hungry and more likely to make healthy food choices. However, we strongly recommend making healthy improvements to your diet and lifestyle to see long-term results. The Weight Reset Program includes dietitian and health coach support to help you make these sustainable lifestyle changes.

What are the benefits of joining Juniper?
Plus Icon

Juniper is a telehealth clinic, so you can speak to an experienced GP from the comfort of your home and at your convenience. Juniper is also great value. Our Weight Reset Program includes medical treatments, unlimited follow-up consultations with your Juniper Doctor, health coaching, 1:1 health tracking, access to our supportive and like-minded Juniper community, and a welcome kit – from $375 per month. We also offer unlimited consultations with your Juniper practitioner and a 30-day money-back guarantee.

I’m not eligible for the Weight Reset Program. Does Juniper offer any other weight loss solutions?
Plus Icon

Juniper’s Nourish Shakes are dietitian-approved meal replacement shakes that offer lasting weight loss, with the nutritional benefit of a balanced meal. Available in a range of delicious flavours and at just 205 calories per shake, they’re the weight loss helping hand you never knew you needed. Find out more about Nourish Shakes here.

The treatment

Understanding our breakthrough weight treatments.
What treatments does Juniper use? Are they approved in Australia?
Plus Icon

All treatments available on the Juniper program have been approved for use in Australia, and are commonly prescribed by GPs and local pharmacies for the treatment of weight management. However, due to Australian Therapeutic Goods regulations, we are unable to share the names of our treatments until you have completed a consultation with one of our Juniper practitioners and are approved for treatment. This is to ensure a qualified medical professional discusses all the options available to you before you make any decisions regarding medical treatments.

Why doesn’t Juniper mention treatments by name?
Plus Icon

Due to Australian Therapeutic Goods regulations, we are unable to share the names of our treatments until you have completed a consultation with one of our Juniper doctors and are approved for treatment. This is to ensure a qualified medical professional discusses all the options available to you before you make any decisions regarding medical treatments.

How do I administer the treatments?
Plus Icon

The medical treatments available on the Weight Reset Program are administered subcutaneously. The injection is quick and feels like a very small prick, and most Juniper patients find they are comfortable self-administering after their first dose. The treatments should be injected into the subcutaneous (fatty) layer under the skin, such as your upper thigh, upper arm or abdomen. The treatments are administered via injection because they are protein-based. If taken orally, it would be quickly broken down by your digestive system, making it ineffective.

If you have any questions about administering your first injection, our medical support team of registered nurses and pharmacists will be there to support you. You can reach out to the team by submitting a request here or emailing [email protected].

How do the treatments work?
Plus Icon

Juniper’s most common treatment is made up of a molecule that works like a naturally occurring appetite hormone produced by our bodies to help regulate hunger. Juniper’s treatment mimics this hormone by suppressing your appetite and increasing the feeling of being full. This makes it easier for your body to maintain a lower weight, meaning you won't have to fight so hard to keep the weight off.

The most effective treatment available on Juniper’s program works by activating this same appetite hormone, along with a secondary hormone pathway that helps regulate blood sugar, promotes fat loss and blocks fat gain. By combining the effects of these hormones together, this treatment is more effective at promoting weight loss through reduced appetite, as well as acting directly on the pathways that lead to fat loss.

Your health practitioner will be able to give you more detailed information about your treatment once they have created and prescribed a treatment plan tailored to your needs.

Will I experience side effects on Juniper’s treatments?
Plus Icon

All treatments come with a risk of side effects, but side effects experienced on Juniper’s treatments are usually temporary and can be reduced and managed with many lifestyle interventions. The most common side effect on Juniper’s treatments is nausea, with 40% of users experiencing this temporarily. Other common side effects include reflux, headaches, constipation, vomiting, fatigue and irritation to the injection site. We know these side effects are not ideal, but they are common and normal among patients on this class of treatment.

Thankfully, our medical support team of nurses and pharmacists will check on you regularly at the start of treatment and be there to guide and support you through managing and reducing any side effects. You can reach out to the team by submitting a request here or emailing [email protected].

Will I need to get a blood test before receiving my treatment?
Plus Icon

When beginning treatment with Juniper, your doctor may ask you to complete a blood test. This may be required to help your doctor monitor any pre-existing or developing health conditions to best manage your treatment moving forward. You can get your blood test at your local pathology clinic. It’s covered by Medicare, so there are no out-of-pocket costs.

What happens when I stop taking the treatment?
Plus Icon

Juniper’s treatments are effective long-term treatments for losing weight and keeping it off. Patients should continue treatment until they have formed sustainable behavioural changes to maintain results and prevent weight regain after they come off the program. We’re with you as long as you need us.

Health coaching

Building the foundations for lasting weight loss.
What does health coaching involve?
Plus Icon

Juniper’s health coaches are experts in behaviour change and weight management. They will check in with you regularly to help track your weight, waist measurement, and motivation levels, and will help you implement sustainable behavioural and lifestyle changes over time, to build the foundations for lasting results. Your health coach is with you every step of the way – celebrating your wins and helping you overcome any obstacles that may come your way. Health coaching is included in the Weight Reset Program at no extra cost, because we are dedicated to helping you achieve your health goals for good. 

How do I get started with health coaching?
Plus Icon

Once you have signed up to the Weight Reset program you will receive an email with all the details to connect you with our team of health coaches and dietitians. This is a core part of the Weight Reset Program that allows you to chat directly to your dedicated health coach and dietitian, and get involved in the supportive Juniper community.  

Who are Juniper’s health coaches?
Plus Icon

Our team of experienced health coaches is comprised of Accredited Practising Dietitians(APDs) and Personal Trainers (Level 4 Certificate in Advanced Personal Training qualified). APDs are Australia's most trusted dietetics professionals. They are skilled and qualified nutrition professionals with at least 4 years of university training and can provide expert nutrition and dietary advice to treat a range of health conditions.

Why do I need health coaching?
Plus Icon

Health coaching is a core component of the Weight Reset Program as it helps our patients form sustainable behavioural changes for long-term weight loss. Your health coach will be by your side throughout your weight loss journey, helping you make small but effective changes to your diet, mindset and lifestyle that you’ll be able to maintain for life so you’re less likely to regain the weight you lose when you come off the program. Health coaching is free with the Weight Reset Program.

Our doctors

The best minds in weight management.
Who are Juniper’s practitioners?
Plus Icon

All Juniper practitioners are qualified, specialist GPs and nurse practitioners. They are members of the Fellowship of the Royal Australian College of General Practitioners (FRACGP). They all have a passion for women's health and with their additional certification as specialist GPs, take a holistic, patient-centred and relationship-based approach with Juniper patients.

How can I get in touch with my Juniper practitioner?
Plus Icon

Our practitioners are always on hand to support you on your health journey and answer any questions you may have. To be put in touch with your practitioner please submit a request here.

Can I speak to a nurse or pharmacist about my treatment?
Plus Icon

Yes! Our medical support team of registered nurses and pharmacists has extensive experience helping patients like you. They can answer your questions, support you if you experience side effects, or put you back in touch with a doctor at any time once you’ve started your treatment.

You can reach out to the medical support team by submitting a request here or emailing [email protected].

Results

Results in weeks, confidence for life.
What results can I expect from the Weight Reset Program?
Plus Icon

Along with weight loss, Weight Reset Program patients can experience lower blood pressure, blood sugar, and cholesterol levels, as well as increased mobility, better sleep, and other physiological and psychological improvements. 

How can I be sure the weight will stay off?
Plus Icon

We believe that keeping the weight off long-term is just as important than losing it in the first place. That’s why our Weight Reset Program combines clinical treatments, medical support and dietitian-led health coaching to help you form sustainable behavioural changes for long-term success. Your dedicated health coach will guide you throughout your weight loss journey, helping you make small but effective changes to your diet, mindset and lifestyle that you’ll be able to maintain for life. This can include recommendations on alcohol intake, exercise tips and meal ideas. Once these new habits become a permanent part of your lifestyle, you’ll be able to maintain your lower weight for good.

I'm a Juniper member and I want to share my story. How can I do that?
Plus Icon

There’s nothing we love more than seeing you reach your health goals. If you’d like to share your weight journey and experience on Juniper’s Weight Reset Program, we’d love to hear it. Email [email protected] letting us know you'd like to share your story, and a member of our friendly team will be in touch.

Pricing

Helping you navigate your options.
How much does the Weight Reset Program cost?
Plus Icon

Our Weight Reset Program includes clinically proven medical treatments,, unlimited follow-up consultations with your Juniper practitioner, health coaching, 1:1 health tracking, access to our supportive and like-minded Juniper community, and a welcome kit. Our treatment options range from $375 to $599 a month.

How does the 30-day money-back guarantee work?
Plus Icon

We know everyone's weight loss journey is different. If Juniper's hero Weight Reset Program doesn't work for you, you can cancel your treatment plan within the first 30 days of receiving your first order, and we'll refund your first order as per our policy. To claim your 30-day money-back guarantee, please submit a request here and our Customer Support Team will process your refund.

What if the Weight Reset Program is too expensive for me?
Plus Icon

If you have private health insurance, your provider may be able to cover some or all of the costs of your treatment plan. Alternatively, you may be eligible for one of our alternative treatment options which may be more cost-effective. Contact your Juniper practitioner for more information.

Can I claim through my private health insurance?
Plus Icon

Juniper treatments can be claimed through some private health insurers, including:

- AHM

- Bupa

- CBHS

- Defence

- Frank Health

- GU Health

- HBF

- HCF

- HIF

- Medibank Private

- NIB

- Nurses and Midwives Health

- Teachers Health Fund

Please contact your provider to find out if your treatment is covered.

We provide pharmacy invoices to claim with your private health insurance. Once you have purchased your treatment plan, please follow instructions here to access your pharmacy invoice.

Does Juniper offer a flexible payment plan?
Plus Icon

Yes. We accept payments via ZipPay, giving you the freedom to make flexible payments on your own schedule.

About Juniper

Modern healthcare for women.
What is Juniper?
Plus Icon

Juniper is a telehealth clinic that makes healthcare accessible for women throughout life’s important stages. We empower our patients to take control of their health and offer a supportive and stigma-free environment between patients and our team of qualified and experienced doctors, dietitians and health coaches. Specialising in weight management, Juniper takes a medical approach to health with medically backed and clinically proven treatments that help women live happier, healthier lives.

What does Juniper treat?
Plus Icon

Juniper’s qualified doctors and practitioners can prescribe clinically proven treatments to eligible patients to assist with the treatment of weight management and obesity.

What makes Juniper different?
Plus Icon

Juniper is a telehealth clinic, so you can speak to a doctor from the comfort of your own home and at your convenience. You won’t even have to visit the pharmacy to fill your script, as our program includes free delivery straight to your door. We also provide free ongoing support; you can connect with your Juniper doctor whenever you need – to ask questions, change your treatment plan, or gain advice.

How do I join Juniper?
Plus Icon

To see if you are eligible for Juniper’s Weight Reset Program, simply complete our health quiz here. After completing the quiz, you’ll be connected with an Australian doctor or practitioner and begin a telehealth consultation where your doctor or practitioner will determine if Juniper is the right program for you and your health needs.

What happens during the quiz and online consultation?
Plus Icon

The Juniper quiz contains questions about your health, lifestyle and wellness goals, which helps your practitioner gain a deep understanding of your medical status before you begin your consultation. After completing the quiz, you’ll be connected with your practitioner who may have some follow-up questions for you. You will also be able to ask the practitioner questions – It’s a safe space for you to get the clarity you need to understand if our program is right for you. If eligible, you’ll be prescribed a treatment plan and everything you need will be delivered to your door. Your practitioner and our dedicated team of dietitians and health coaches are always on hand to support you with your treatment.

Ready to get started?

Take the health quiz and get a
personal recommendation in minutes.

Take the quiz

Still have a question?

We’d love to help. You can reach out to our friendly team at [email protected].