Frequently Asked Questions

Dr Joanna Sharp Image
Medically reviewed by Dr Joanna Sharp
BSc(Hons), MBBS(Hons), FRACGP
Juniper clinician since Nov 2021

The Weight Reset Program

A medical pathway to lasting weight loss.
What does Juniper’s Weight Reset Program treat?
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The experienced doctors who consult with Juniper’s Weight Reset Program can prescribe eligible patients Australian-approved medications that assist with the treatment of weight management.

What is included in the Weight Reset Program?
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The Juniper Weight Reset Program is a holistic weight loss program with tailored treatment plans that can help you lose up to 15% of your body weight in one year. The program includes prescription medication, unlimited follow-up consultations with your Juniper Doctor, health coaching, 1:1 health tracking, access to our supportive and like-minded Juniper community, and a welcome kit with everything you need to get started on your health journey. Your personalised treatment plan will evolve as you do, with ongoing care from our dedicated clinicians for as long as you need them.

What makes Juniper's Weight Reset Program different?
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Juniper is a telehealth clinic, so you can speak to a doctor from the comfort of your own home and at your convenience. You won’t even have to visit the pharmacy to fill your script, as our program includes free delivery straight to your door.

Unlike some weight loss programs, ours offers real, long-term results. The Weight Reset Program combines clinically-proven medication with ongoing GP consults, health coaching and dietician support to help you form sustainable lifestyle habits that stick. We take a holistic approach to weight loss that incorporates small but effective lifestyle changes to help you keep the weight off for good.

Am I required to follow a strict diet?
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Weight Reset Program patients are not required to follow a diet, as the medication will help you feel less hungry and more likely to make healthy food choices. However, we strongly recommend making healthy improvements to your diet and lifestyle to see long-term results. The Weight Reset Program includes dietitian and health coach support to help you make these sustainable lifestyle changes.

I’m already being treated by my GP for weight loss. Can I make the switch to Juniper?
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Yes, simply complete the quiz and start a consultation with one of our experienced Juniper doctors, here. You’ll be able to discuss your current treatment plan and your doctor will determine if the Weight Reset Program is suitable for you.

Why shouldn’t I see my local GP instead?
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Your local GP may offer the same medications as Juniper, but we offer some pretty great additional benefits. Juniper is a telehealth clinic, so you can speak to an experienced GP from the comfort of your home and at your convenience. Juniper is also great value. Our Weight Reset Program includes prescription medication, unlimited follow-up consultations with your Juniper Doctor, health coaching, 1:1 health tracking, access to our supportive and like-minded Juniper community, and a welcome kit – all for just $13 a day. Pharmacies charge the same price for this medication alone. We also offer free initial doctor consultations and a 30-day money-back guarantee.

I’m not eligible for the Weight Reset Program. Does Juniper offer any other weight loss solutions?
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Juniper’s Nourish Shakes are dietitian-approved meal replacement shakes that offer lasting weight loss, with the nutritional benefit of a balanced meal. Available in a range of delicious flavours and at just 205 calories per shake, they’re the weight loss helping hand you never knew you needed. Find out more about Nourish Shakes here.

The medication

Understanding our breakthrough weight treatments.
What medications does Juniper use? Are they approved in Australia?
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All medications prescribed by Juniper clinicians have been approved for use in Australia, and are commonly prescribed by GPs and local pharmacies for the treatment of weight management. However, due to Australian Therapeutic Goods regulations, we are unable to share the names of our treatments until you have completed a consultation with one of our Juniper doctors and are approved for treatment. This is to ensure a qualified medical professional discusses all the options available to you before you make any decisions regarding medical treatments.

Why doesn’t Juniper mention medications by name?
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Due to Australian Therapeutic Goods regulations, we are unable to share the names of our treatments until you have completed a consultation with one of our Juniper doctors and are approved for treatment. This is to ensure a qualified medical professional discusses all the options available to you before you make any decisions regarding medical treatments.

How do I take the medication?
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The medical treatment available on the Weight Reset Program is administered daily via a pen with a very tiny needle. The injection is quick and feels like a very small prick and most Juniper patients find they are comfortable self-administering after their first dose. The medication should be injected into the subcutaneous (fatty) layer under the skin, such as your upper thigh, upper arm or abdomen, and rotated regularly. The medication is administered via injection because it is protein-based. If taken orally, it would be quickly broken down by your digestive system, making it ineffective.

How does the medication work?
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Juniper’s most prescribed treatment is a breakthrough medication approved in Australia for weight loss. The treatment is made up of a molecule that works like the glucagon-like-peptide-1 (GLP-1) receptor. GLP-1 is an appetite hormone that your body naturally produces to help regulate hunger. Juniper’s medication works like GLP-1 by suppressing your appetite and increasing the feeling of being full. This makes it easier for your body to maintain a lower weight, meaning you won't have to fight so hard to keep the weight off.

Will I experience side effects on Juniper’s medication?
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All medications come with a risk of side effects, but side effects experienced on Juniper’s medication are usually temporary and can be reduced and managed. The most common side effect on Juniper’s medication is nausea, with 40% of users experiencing this temporarily. Other common side effects include reflux, headaches, constipation, vomiting, fatigue and irritation to the injection site. We know these side effects are not ideal, but they are common and normal among patients on this class of medication.

Thankfully, our Juniper team will be there to guide and support you through managing and reducing any side effects.

Will I need to get a blood test before receiving my medication?
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When beginning treatment with Juniper, your doctor may ask you to complete a blood test. This may be required to help your doctor monitor any pre-existing or developing health conditions to best manage your treatment moving forward. You can get your blood test at your local pathology clinic. It’s covered by Medicare, so there are no out-of-pocket costs.

What happens when I stop taking the medication?
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Juniper’s medication is an effective long-term treatment for losing weight and keeping it off. Patients should continue treatment until they have formed sustainable behavioural changes to maintain results and prevent weight regain after they come off the program. We’re with you as long as you need us.

Health coaching

Building the foundations for lasting weight loss.
What does health coaching involve?
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Juniper’s health coaches are experts in behaviour change and weight management. They will check in with you regularly to help track your weight, waist measurement, and motivation levels, and will help you implement sustainable behavioural and lifestyle changes over time, to build the foundations for lasting results. Your health coach is with you every step of the way – celebrating your wins and helping you overcome any obstacles that may come your way. Health coaching is included in the Weight Reset Program at no extra cost, because we are dedicated to helping you achieve your health goals for good. 

How do I get started with health coaching?
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Once you have signed up to the Weight Reset program you will receive an email with all the details to connect you with our team of health coaches and dietitians. This is a core part of the Weight Reset Program that allows you to chat directly to your dedicated health coach and dietitian, and get involved in the supportive Juniper community.  

Who are Juniper’s health coaches?
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Our team of experienced health coaches is comprised of Accredited Practising Dietitians(APDs) and Personal Trainers (Level 4 Certificate in Advanced Personal Training qualified). APDs are Australia's most trusted dietetics professionals. They are skilled and qualified nutrition professionals with at least 4 years of university training and can provide expert nutrition and dietary advice to treat a range of health conditions.

Why do I need health coaching?
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Health coaching is a core component of the Weight Reset Program as it helps our patients form sustainable behavioural changes for long-term weight loss. Your health coach will be by your side throughout your weight loss journey, helping you make small but effective changes to your diet, mindset and lifestyle that you’ll be able to maintain for life so you’re less likely to regain the weight you lose when you come off the program. Health coaching is free with the Weight Reset Program.

Our doctors

The best minds in weight management.
Who are Juniper’s Doctors?
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All Juniper doctors are qualified, specialist GPs and members of the Fellowship of the Royal Australian College of General Practitioners (FRACGP). They all have a passion for women's health and with their additional certification as specialist GPs, take a holistic, patient-centred and relationship-based approach with Juniper patients.

Are Juniper’s doctors real GPs?
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Absolutely! All Juniper doctors are qualified, specialist GPs and members of the Fellowship of the Royal Australian College of General Practitioners (FRACGP). FRACGP membership signifies that they are a specialist GP who has undertaken additional examinations upon graduating to qualify. As part of FRACGP, our doctors are committed to ongoing quality improvement and continuing professional development activities each year to maintain this registration.

How can I get in touch with my Juniper doctor?
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Our doctors are always on hand to support you on your health journey and answer any questions you may have. To be put in touch with your doctor please submit a request here.

Menopause

Supporting you during this important life stage.
What menopausal symptoms does Juniper provide treatment for?
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Juniper offers treatments to help with managing menopausal symptoms including hot flushes, night sweats, sleeplessness, mood and weight changes, vaginal symptoms and more. Every woman's menopausal journey is different, so your doctor will create a personalised treatment plan for your unique symptoms. All treatment plans follow guidelines outlined by the Australian Menopause Society and are based on evidence-based medicines commonly used by Australian GPs and specialists.

What types of menopause treatments does Juniper offer?
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Juniper doctors offer clinically proven treatments for the symptoms of menopause. These include hormonal and non-hormonal therapies available in capsules, patches, gels and creams, to cater to every woman’s needs.

Can I talk to a Juniper doctor about my treatment options?
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Juniper’s team of experienced doctors are available for one-on-one telehealth consultations to discuss your health needs and tailor a personalised treatment plan to match them. Get started by completing the Juniper menopause quiz here.

How much do Juniper’s menopause treatments cost?
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Initial one-on-one doctor consultations are $29, which includes a personalised treatment plan. You will receive a full refund after your consultation if your doctor finds you ineligible for treatment with Juniper. Treatment plans are from $0.70 a day with free shipping Australia-wide. We offer unlimited free follow-up consultations with your doctor, and you can cancel at any time.

Will I experience side effects on menopause treatments?
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Side effects of our menopause treatments are usually mild, and occur during the first few weeks or months of treatment. Your doctor is always on hand to guide you through managing any side effects you experience or to discuss an alternative treatment option if required.

Results

Results in weeks, confidence for life.
What results can I expect from the Weight Reset Program?
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Patients on our Weight Reset Program can lose up to 15% of their body weight in one year. This is nearly twice the average amount of weight lost by those who make behavioural changes alone. Along with weight loss, Weight Reset Program patients can experience lower blood pressure, blood sugar, and cholesterol levels, as well as increased mobility, better sleep, and other physiological and psychological improvements. 

How much weight will I lose on the program, and how quickly?
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Every weight loss journey is different, with some Juniper patients losing several kilos in the first few weeks of treatment on the Weight Reset Program. A 2017 study on this class of medication found that after 20 weeks of treatment, 76.1 percent of participants had lost more than five percent of their body weight, and 28.3 percent had lost more than 10 percent1. After a year, the average participant had lost 12.1 percent of their body weight using medication combined with behavioural changes. This is nearly twice as much as those who made behavioural changes alone2.

1https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5358074/

2https://www.nature.com/articles/s41366-019-0348-6

How can I be sure the weight will stay off?
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We believe that keeping the weight off long-term is just as important than losing it in the first place. That’s why our Weight Reset Program combines clinical treatment, medical support and dietitian-led health coaching to help you form sustainable behavioural changes for long-term success. Your dedicated health coach will guide you throughout your weight loss journey, helping you make small but effective changes to your diet, mindset and lifestyle that you’ll be able to maintain for life. This can include recommendations on alcohol intake, exercise tips and meal ideas. Once these new habits become a permanent part of your lifestyle, you’ll be able to maintain your lower weight for good.

I'm a Juniper member and I want to share my story. How can I do that?
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There’s nothing we love more than seeing you reach your health goals. If you’d like to share your weight journey and experience on Juniper’s Weight Reset Program, we’d love to hear it. Email [email protected] letting us know you'd like to share your story, and a member of our friendly team will be in touch.

Pricing

Helping you navigate your options.
How much does the Weight Reset Program cost?
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Our most popular program, Weight Reset Program, includes prescription medication, unlimited follow-up consultations with your Juniper Doctor, health coaching, 1:1 health tracking, access to our supportive and like-minded Juniper community, and a welcome kit – all for just $13 a day. Pharmacies charge the same price for this medication alone, making Juniper great value. With Juniper, you won’t pay a thing until after you’re approved for treatment. Our initial Doctor consultations are free, and we offer a 30-day trial of the program for new patients.

How does the 30-day money-back guarantee work?
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We know everyone’s weight loss journey is different. If Juniper's hero Weight Reset Program doesn’t work for you and you would like to cancel your treatment plan within the first 30-days of receiving your order, we’ll offer you a full refund. To claim your 30-day money-back guarantee, please submit a request here and our Customer Support Team will process your refund.

What if the Weight Reset Program is too expensive for me?
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If you have private health insurance, your provider may be able to cover some or all of the costs of your treatment plan. Alternatively, you may be eligible for one of our alternative treatment options which may be more cost-effective. Contact your Juniper doctor for more information.

Can I claim through my private health insurance?
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Juniper treatments can be claimed through some private health insurers. Please contact your provider to find out if your treatment is covered. We can provide a pharmacy invoice for you to use to claim with your private health insurance. Once you have purchased your treatment plan, please submit a request here.

Does Juniper offer a flexible payment plan?
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Yes. We accept payments via ZipPay, giving you the freedom to make flexible payments on your own schedule.

About Juniper

Modern healthcare for women.
What is Juniper?
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Juniper is a telehealth clinic that makes healthcare accessible for women throughout life’s important stages. We empower our patients to take control of their health and offer a supportive and stigma-free environment between patients and our team of qualified and experienced doctors, dietitians and health coaches. Specialising in weight management and menopause treatments, Juniper takes a medical approach to health with medically backed and clinically proven treatments that help women live happier, healthier lives.

What does Juniper treat?
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Juniper’s qualified doctors can prescribe Australian-approved medications to eligible patients to assist with the treatment of weight management, plus menopause symptoms including hot flushes, night sweats mood changes and more.

What makes Juniper different?
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Juniper is a telehealth clinic, so you can speak to a doctor from the comfort of your own home and at your convenience. You won’t even have to visit the pharmacy to fill your script, as our program includes free delivery straight to your door. We also provide free ongoing support; you can connect with your Juniper doctor whenever you need – to ask questions, change your treatment plan, or gain advice.

How do I join Juniper?
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To see if you are eligible for Juniper’s programs, simply complete our menopause quiz here and/or our weight quiz here. After completing the quiz, you’ll be connected with an Australian doctor and begin an online text-based consultation where your doctor will determine if Juniper is the right program for you and your health needs.

What happens during the quiz and online consultation?
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The Juniper quiz contains questions about your health, lifestyle and wellness goals, which helps your doctor gain a deep understanding of your medical status before you begin your consultation. After completing the quiz, you’ll be connected with your doctor who may have some follow-up questions for you. You will also be able to ask the doctor questions – It’s a safe space for you to get the clarity you need to understand if our program is right for you. If eligible, you’ll be prescribed a treatment plan and everything you need will be delivered to your door. Your doctor and our dedicated team of dietitians and health coaches are always on hand to support you with your treatment.

Can I use multiple Juniper services at the same time?
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Yes, you can use as many of Juniper’s services as your doctor finds you eligible for.

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Still have a question?

We’d love to help. You can reach out to our friendly team at [email protected]