Terms and Conditions - Juniper Aus - Weight Reset Program + 1:1 Dietitian Support

Introductions

• By becoming a User of Juniper, you will be subject to Juniper’s Standard Terms & Conditions (at https://www.myjuniper.com/terms-and-conditions) (Standard Terms). 

• Juniper (We, Us, Our) is offering you (in accordance with these Terms) premium services in addition to your standard membership with Juniper through its Weight Reset Program + 1:1 Dietitian Support program (Premium Membership). 

• You are not required to accept this Premium Membership to continue with your standard membership. If you do not accept the Premium Membership or agree to these Terms, then these Terms will not apply. Only our Standard Terms will apply to your membership if you subsequently choose to become a User of Juniper without accepting this Premium Membership.

• If you do choose to accept this Premium Membership, then these Terms will apply to your Premium Membership in addition to our Standard Terms. These Terms will supersede our Standard Terms where explicitly stated. 

• Juniper reserves the right to amend these Terms at any time. If these Terms are amended, Juniper will notify you of the amendments and the amended Terms will apply to your Premium Membership. 

Premium Membership

• Your Premium Membership includes access to Juniper’s 1:1 Dietitian Support program, in addition to Juniper’s Weight Reset Program. 

• Through Juniper’s 1:1 Dietitian Support program, you are able to access personalised dietitian support on an automatically renewing subscription basis, as described during the checkout process. This can include appointments with one of our accredited dietitians and personalised meal guides developed by our accredited dietitians. Access to this service is subject to limits, as described during the checkout process. 

• Access to your Premium Membership is not assignable, transferrable, licensable or otherwise accessible by any third parties. Only you may use your Premium Membership as the User of Juniper.  

Paying for or Cancelling your Premium Membership

• (Payment) Your Premium Membership will be billed up front at regular intervals
  (Billing Interval), as described during the checkout process, until your treatment plan is complete, your treatment plan is cancelled, or you otherwise cancel your Premium Membership in accordance with these Terms.

• (Cancellation) If you wish to cancel your Premium Membership but continue with your standard membership, you can downgrade your membership at any time through your account profile at https://www.myjuniper.com/. If you otherwise cancel your standard membership in accordance with the Standard Terms, your Premium Membership will automatically be cancelled. 

• Your responsibilities, including payment of membership fees, do not depend on how often you use our 1:1 Dietitian Support program in each Billing Interval. However, if you do not choose to use the 1:1 Dietitian Support program to the full extent during a particular Billing Interval, Juniper may roll over any unused component of the 1:1 Dietitian Support program to the next Billing Interval (Roll Over). Roll Overs are subject to Juniper’s exclusive discretion. 

Rescheduling or Changing Appointments

• To ensure that our dietitians can service all of our Premium Members equally, all of your appointments will begin at the scheduled time, irrespective of whether you are present at the beginning of your appointment. 

• A minimum of 48 hours’ notice is required to reschedule, change, or otherwise cancel your scheduled appointment. You can request to reschedule, change or otherwise cancel your scheduled appointment by emailing your dietitian. 

• For the avoidance of doubt, if 48 hours’ notice is not provided prior to rescheduling, changing, cancelling or otherwise not appearing at your scheduled appointment, then the scheduled appointment will be deemed to be used by you as part of your Premium Membership, as if you had attended the appointment at the scheduled time. 

Refunds for Premium Membership
To the full extent permitted by law and subject to the Standard Terms, requests for refunds of the Premium Membership can only be made to Juniper on the following bases:

• (Medical Advice) You may request a refund for the unused component of your current Billing Interval if you receive medical advice that your Premium Membership is not suitable for you. You must show us a current certificate from a qualified medical practitioner stating that you cannot utilise your Premium Membership. 

• (Bankruptcy) You may request a refund for the unused component of your current Billing Interval if you are bankrupt. To receive a refund for this reason, you must provide us with evidence of a Notification of Bankruptcy from the Australian Financial Security Authority (AFSA), confirming your bankruptcy. 

• (Deemed Unsuitable) In accordance with the Standards for General Practice, Juniper (other than in emergencies) reserves the right to discontinue your Premium Membership if Juniper or your Juniper partner doctor reasonably believe they can no longer give you optimal patient care or no longer consider it appropriate to treat you through our services. In these circumstances, Juniper will refund you the unused component of your current Billing Interval. 

All other refund requests for the Premium Membership are subject to Juniper’s exclusive discretion. 

Warranty and Disclaimer
If you have any questions about these Terms, please contact [email protected] and we will be happy to assist.